Return & Exchange Policy

Eligibility Conditions
Please ensure you record a continuous, unedited video of the unboxing process, showing the product fully sealed, in order to be eligible for return or exchange.

Applicable only in cases where the product is defective due to shipping or manufacturing issues, including:

• Broken, cracked, leaking, incorrect item, or expired product.
  (Returns/exchanges are not applicable for any other reasons.)

   

Returns/exchanges do not apply to Vials, Discovery Sets, or any products that have been opened or used.

Requests for return/exchange must be submitted within 3 days from the date of receipt (based on the delivery date indicated on the shipping label).

If the product is found to be defective due to shipping or manufacturing, Toouch will cover all return/exchange shipping costs.

Procedure

1. Send your return/exchange request via email to Toouch.scent@gmail.com, including clear photos/videos showing the product condition along with your order number.
2. Our Customer Care team will review your request, confirm eligibility, and provide instructions for packaging and returning the product.
3. Please return the item to Toouch’s warehouse at the address provided by our Customer Care team.

Upon receiving and inspecting the returned item, Toouch will send a replacement product or issue a refund within 3–5 business days for domestic orders, or 7–10 business days for international orders (subject to the processing time of the payment provider).

Notes

• For international orders: Any import duties or customs fees (if applicable) in the destination country will be the responsibility of the customer.

   

• Returned/exchanged items must be securely packaged to prevent damage during transit.