Return & Exchange Policy
Eligibility Conditions
Please ensure you record a continuous, unedited video of the unboxing process, showing the product fully sealed, in order to be eligible for return or exchange.
Applicable only in cases where the product is defective due to shipping or manufacturing issues, including:
Returns/exchanges do not apply to Vials, Discovery Sets, or any products that have been opened or used.
Requests for return/exchange must be submitted within 3 days from the date of receipt (based on the delivery date indicated on the shipping label).
If the product is found to be defective due to shipping or manufacturing, Toouch will cover all return/exchange shipping costs.
Procedure
Upon receiving and inspecting the returned item, Toouch will send a replacement product or issue a refund within 3–5 business days for domestic orders, or 7–10 business days for international orders (subject to the processing time of the payment provider).
Notes